Privacy Policy

This Privacy Policy will tell you what information Adaptive Health collects when you and others visit and interact with our websites, including on a mobile device (“Device”) and other platforms where the policy is located (the “Platform”), how we use it and what choices you have about how that information is used. This includes all of the Adaptive Health company websites (including any pre-sale pages), which are all owned and operated by Adaptive Health and its affiliates including Healthy Directions, LLC ("Adaptive Health", "we", "us" or "our"). We collect information from you and other users in connection with the sale of our dietary supplement products and related programs or features (collectively, "Services").

We urge you to read our entire Privacy Policy so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment.

By consenting to our collection, use and disclosure of your Personal Information through your use of our website and services, you will allow us to fulfill the purposes for which we collect your Personal Information, as described above and in this Policy.

We collect this information solely to provide our consumers with excellent goods and services, and only collect and use the least amount of information required to do so. We only share this Personal Information with our trusted business partners to help us serve you, our customers. The data we collect, and use may include actively collected information and passively collected information, described in more detail below.

I. Information You Voluntarily Provide

Personal/Contact Information

When you interact with our Site, for example, placing an order, creating an account and/or profile, chatting with us, contacting our customer service team via text message or chat, or purchasing a subscription on our Site, we may collect your name, email address, mailing address, contact numbers, credit card number, and expiration date, the content of texts and chats you send us and that we send you, and other data detailed in the section below. The personally identifiable information we collect when you place an order, create an account and/or profile or purchase a subscription on our Site may be used for the purposes outlined in this policy, including:

to fulfill your requests for products and services
to notify you of order, delivery, and shipment statuses
to provide you with offers from Adaptive Health and its affiliates
to enhance your experience with us
to contact you when necessary
as further described in detail in Section IV below.

TYPES OF INFORMATION WE COLLECT

The information obtained depends on the context of your interactions with us and may include the following:

Account information. For example, we may collect your contact information that you provide including name, mailing, billing, or shipping addresses, unique personal and online identifiers, telephone number, authorization credential tokens, credit card and payment information, email addresses, and mobile phone number.
Careers. For example, we may collect your resume and employment and education history when you apply for a job on our platform.
Content that you post and provide. This includes content posted on our Platform or sent to us in a message through the “Contact Us” page, chat, blogs, call center, and text message.
Social media information. This includes online information about you that you or others have posted.

Information Provided in Optional Surveys

We may periodically ask customers to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of our products, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional, and the information collected will not be associated with any user's personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and product effectiveness. No personal information of any user will be connected to survey or questionnaire results.

II. Information Collected Automatically

Adaptive Health also collects information automatically and passively, such as how you use our Site, as described below.

Commercial information. For example, we may collect personal information that could identify you and relates to the products or services in which you are interested or have considered or purchased.
Device information. This includes the type and model of Device or identifier you use to access our Platform, IP address or operating system, and geolocate information.
Other information. We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, language, zip code, area code, location, time zone, browser types or search history, the site you came from, the site you visit when you leave us, how you interact with an e-mail message or advertisement, domain names, and other anonymous statistical data involving the use of our Site. This information may be used for our business purposes.
Combining Information. We may combine the information we collect through our Platform. We may link this information to personally identifiable information for these and other purposes, including personalizing your experience on our Site. Information is also collected when you use our app Handheld Products, including the software application needed to utilize the Handheld Products on your handheld Device (the "Application"). During the installation of the Application and subsequent synchronizations, we collect non-personally identifiable information concerning your Device (such as the specific type of operating system and hardware you have, and the amount of free and total memory) and the Application’s files on your Device. Our Handheld Products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your Device with the Site, we store some of this information.

III. Information We Collect From Third Parties & Affiliates

We collect personal information about you from third parties in connection with our Site and Services, including from the following sources:

Service providers that we engage to perform portions of our Services or provide functionality or features made available through our Site or app
Advertising providers, including online advertising networks and analytic vendors
Social media platforms, including Facebook, FitBit, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, and YouTube
Promotional partners
Companies (such is Five9, Inc. and Quiq, Inc) that facilitate chats and text messages between you and us.
Your contacts or friends who provide your information

Additionally, we may collect some or all of your Personal Information from our parent company, affiliates, any subsidiaries, joint ventures, or other companies under a common control.

IV. What Adaptive Health Does With Your Information

HOW WE USE PERSONAL INFORMATION

Examples of how we may use your information include:

To Provide our Products and Services. We may use your information to fulfill your requests for products or services and process requests.
To Run and Improve our Platform and Business. We may use your information to improve our products and services, make our Platform and business better, and to customize your experience with us.
To Communicate with You. We may communicate with you about your account, this Policy, or our Platform terms and conditions.
To Verify Your Identity. This includes verifying your identify through other authorization information you provide, for example AppleID and determining your eligibility for our products and Services.
For Marketing Purposes. We may communicate our email newsletter to you, provide you with information about our company, including advertising or providing you with information about products and offers and sending you communications, including through the mail, email, phone calls, push notifications, or text message. For more information about your choices related to these communications, see the Choices section below.
To Perform Data Analytics. This may include monitoring and analyzing user activity, market research, customer segmentation, financial analysis, and evaluating the effectiveness of our marketing activities.
To Respond to Your Requests or Questions. This may include responding to your feedback or questions and comments sent via chat or text message.
For Customer Satisfaction. Adaptive Health periodically asks customers to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of our products, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional, and the information collected will not be associated with any user's personal information. Information gathered may be shared with third parties to improve customer satisfaction and program effectiveness.
For Referrals From time to time, Adaptive Health collects third-party email addresses or other contact information from our users and customers so that Adaptive Health may send information to their friends and family on an as-requested basis, such as for referral coupons. We also require the same when users utilize certain functions such as "email this to a friend" features.
For Security Purposes. This could include protecting our company and consumers who use our products and services, protecting our Platform, or investigating a potential fraud.
As Otherwise Permitted by Law or As We May Notify You.

Will Adaptive Health disclose the information it collects to outside parties?

From time to time, we may make customer email addresses and postal addresses available to other businesses whose products or services might be of value to you. If you do not want us to share your information with other companies or organizations for their marketing purposes, please let us know by emailing us at [email protected]. If you opt-out of promotional or newsletter emails from Adaptive Health, we may continue to send you certain communications such as service announcements and administrative messages, relating to Adaptive Health that are necessary to our relationship with you.

HOW WE SHARE PERSONAL INFORMATION

We may share your personal information, including the content of any chat our text you you send to us, in the following ways:

Internally. We may share personal information with our parent company, affiliates subsidiaries, joint ventures, or other companies under a common control. With Our Service Providers. We may share your personal information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run our Platform.
With Our Service Providers. We may share your personal information with third parties who perform services on our behalf, and/or who facilitate functions on our site. For example, tThis may include companies that send emails on our behalf or help us run our Platform. For example, we use Five9 to facilitate our online chat feature, and Five9 records data and the substance of chats collected via the chat feature. For more information about Five9, please visit: https://www.five9.com/legal. We also use Quiq to facilitate texting chat features. For more information about Quiq please visit: https://quiq.com/privacypolicy/.
With Our Business Partners. Adaptive Health shares your information (other than payment information) with third-party vendors for shipping and billing purposes and with other third-parties that provide a service for Adaptive Health to help us operate our business and the Site and administer activities on our behalf.
With Third Parties for Marketing Purposes. Adaptive Health may also provide your information and aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. This may include the delivery of interest-based advertising, analytics, reporting, or strategy. For example, we use Adobe Analytics, HotJar, and Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Site and app. For more information about Adobe Analytics, HotJar, and Google Analytics, please visit:
In addition, we partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit: https://privacy.microsoft.com/en-US/privacystatement.
With Any Successors to All or Part of our Business or One of Our Brands.Adaptive Health may also sell, transfer, or otherwise share some or all its assets, including your personally identifiable information and non-personally identifiable information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity's planned use or sharing of your information differs materially from that set forth in this Privacy Policy.
For Other Reasons We May Describe to You.

In addition to what we have described above, Adaptive Health may also disclose your personal information to third-parties in certain limited circumstances, as follows:

as necessary if we believe that there has been a violation of our Site Terms and Conditions, of the law, of our rights or of any third party;
to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
to share your account information with other members of your household.

Credit Card and Payment Information Adaptive Health may share your payment information with its payment processors, such as PayPal. Adaptive Health does not share your payment information with any other third parties.

Text Messaging All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How does Adaptive Health protect customer information?

All information collected by us is maintained in a reasonable manner and pursuant to applicable law. The importance of security for all Personal Information associated with those who access or use our websites and the services they offer is of utmost concern to us. We employ commercially reasonable physical, technological, and administrative safeguards to protect your Personal Information using industry standard technology. Your Personal Information resides on a secure server that only selected Adaptive Health employees and contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions that employ appropriate security safeguards. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on our website(s), it is your responsibility to safeguard them and utilize strong, complex passwords. If you have a user account on any of our websites, you agree to maintain the confidentiality of your account details and notify us immediately of any unauthorized use of your account or any other security breach relating to your account. We are not liable for any loss or damage arising out of your failure to comply with this section.

Mobile Devices/Third-Party Fees

The Adaptive Health mobile messaging service (the “Service”) is offered through a third-party partner. We may modify or cancel the Service or any of its features without notice. From time to time, we may make mobile device applications and mobile marketing campaigns available to you and may allow you to register for services that involve push notifications and/or emails being sent to your mobile Device. You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Adaptive Health to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message frequency varies. Msg & Data rates may apply. Mobile marketing campaigns may involve your sending text message or e-mail from your mobile Device to us or a third-party campaign operator. An autodialed text message, e-mail or other response will then be sent to your mobile Device. Opting to participate in a campaign is 100% your choice. Your consent to receive marketing text messages is not a condition of any purchase, and you may opt out at any time.

If your mobile number is registered on any state or federal Do Not Call list, but you then opt-in to our Service, then you are agreeing to receive text messages and supersede your prior decision to be placed on the Do Not Call list.

Promotional messages on shortcodes 231231, 321321, 369369, 42424, 508508, 52926 and 215215 are recurring messages. You are responsible for obtaining access to the mobile Device services. Such access may involve third-party fees, including mobile carrier, text messaging, or airtime charges. You are solely responsible for those fees, including any and all fees associated with the use of the applications, delivery of the messages, emails or other materials to your mobile Device. Please consult your mobile service provider's pricing plan prior to purchasing or downloading any application or registering for any such service to determine the charges for sending and receiving push notifications or emails from/to your mobile device. You will be given the opportunity to opt-in to receive push notifications or emails to your mobile Device at the time you register for the campaign and with each message or email you receive. To stop receiving text messages, text “STOP” to our shortcode by responding to any text message received from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just re-subscribe in the same manner that you previously used to sign up. If you have subscribed to other Adaptive Health mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at https://adaptivehealth.com/contact, [email protected], or 1-888-914-9661 PIN 930269. Carriers are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

We collect various information on our behalf from and about you, including information you directly provide when you use the messaging service (the “Service”). When you engage in these mobile marketing campaigns, we and the third-party campaign operator that we work with may collect your cell phone number, the name of your wireless service provider, images that you send using your cell phone as part of the campaign, and other relevant information. Except to the extent required by law, text messaging originator opt-in data and consent will not be shared with any third parties.

When you send messages via the Service, we will also collect your messaging history and any information included in those messages. We may also collect information about you using cookies or similar technologies. If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service. We use your information to deliver, analyze, maintain and support the Service. We may also use your information to enhance the Service features and customize and personalize your experiences on the Service.

We respect your right to privacy. For further information on how we collect and use your personal information, please see our Privacy Policy.

Our Social Media Pages & User Review Platforms

As part of our Services, you have access to our social media pages and user review platforms, (collectively, "Forums"). When leaving a product review, you are required to include your name, e-mail address, and zip code. Social Media Pages give our customers the opportunity to interact with us or others. Forums are moderated to help keep inappropriate messages from being posted. You are offered the opportunity to include your email address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information through or on these Forums your information can be viewed, collected and used by others. In short, if you post personal information in a Forum that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third-parties. By posting any comments, pictures or other information ("Content") in a Forum hosted by us, you grant us a non-exclusive, irrevocable, perpetual and worldwide right to copy and post both such Content within our Site, and those of our parent, affiliates, subsidiaries, assigns, agents and licensees and any social media outlets and advertising medium through which we are engaged or elsewhere on an Adaptive Health Site, without any further notice to you or any remuneration therefor.

V. Your Rights and Your Consent

This Privacy Policy sets forth our current policies and practices with respect to Personal Information, including Sensitive Personal Information, of the users of any of our websites. "Personal Information" is any information about an identifiable individual, which includes information such as full name, e-mail address, mailing address, phone number and sales delivery, billing and credit card information. “Sensitive Personal Information” is personally identifiable information that reveals information such as geolocation data. By using our websites, you agree with the terms of this Privacy Policy. Whenever you submit information to us through our websites, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. You can withdraw your consent at any time. However, if you choose to do so, we may not be able to offer you the functionality and services of our websites (for example, if you do not provide your payment information, we cannot process an order for you through our website).

A Special Note to Parents or Legal Guardians

Adaptive Health web sites are intended only for consumers who have reached the age of majority. This Site is neither intended for nor directed to anyone under the age of majority and we shall not knowingly solicit or collect any personal information from such individual under the age of majority. If you are a parent or legal guardian and think your child under the age of majority has provided us with personal information, please contact us at [email protected]. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.

CHOICES REGARDING YOUR INFORMATION

You have certain choices about how we use your personal information. Certain choices you make are browser and device specific. Note that you will still receive transactional messages from us, including responses to your inquiries. To opt out of receiving our marketing communications, you can follow the instructions contained below.

Cookies

When you use our Site, we gather web traffic information via "cookies". Cookies are small pieces of digital information stored by your browser on your computer and track initial and returning visits, browsing patterns on our Site, and products ordered and viewed. Our cookies do not contain personally identifiable information, but they enable us to identify you as a repeat visitor and help us personalize your online experience. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar. For more information on how to control browser cookies, https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options.

You need to have cookies enabled on your computer to use our Site. If you do not accept cookies to use our Site, you may not be able to use certain resources or features of our Site.

Flash Cookies

Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies, and they are not placed on your computer. You may need to take additional action to manage flash cookies, which you can learn more about here.

Web Beacons, Pixel Tags, and 3rd Party Cookies

Adaptive Health, or third parties engaged by us, may use web beacons on some pages of this Site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.

When the HTML code for the web beacon points to a website to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.

Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of promotional campaigns or to optimize advertising once a user leaves a website. View your browser's help section to determine how to configure your browser to reject or manage first-party (i.e., Adaptive Health) and/or third-party cookies. Adaptive Health shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns but does not disclose personally identifying information to these vendors.

Third-party ad servers may track anonymous website usage through web beacons on our Site and other websites. They do this by setting a cookie (or reading a cookie previously placed by them) on users' computers to track the activities of users who view a web page that contains web beacons. Third-party ad servers may use information about your visits to this Site and other websites to provide advertisements about goods and services that may be of interest to you. Periodically, upon our request, third-party ad servers may report the anonymous data that they collect on our behalf back to us for our internal use and analysis and our treatment of this anonymous data is governed by the terms of this Privacy Policy. To learn more about targeted advertising, these providers, or how you may opt out, please visit the Digital Advertising Alliance's consumer choice page at http://www.aboutads.info/choices. Technologies other than http cookies may be used by third-parties in a similar way, to recognize the email recipients' computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies. You may opt out of many of these types of technologies by visiting the National Advertising Initiative's opt out page at http://www.networkadvertising.org.

Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.

How we respond to "DO NOT TRACK" signals

We do not respond to web browser "do not track" signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.

We may use cookies and web beacons for insight with respect to the usage of the Site, and so that we could continually improve our customer’s experience. At times, we use third parties to analyze usage of our website. However, we do not disclose your personally identifiable information to such third parties. The tools we use to perform this tracking, including Google Analytics, HotJar and Adobe Analytics all respect Do Not Track signals from your browser.

For more information about our advertising policies, please click here.

CALIFORNIA PRIVACY NOTICE

The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to make specific disclosures about how we collect, use, and share the personal information of California residents who are subject to CCPA (“California Consumer Personal Information”). CCPA also grants such California residents certain rights related to their personal information.

This section of our Privacy Policy explains our collection and use of California Consumer Personal Information and includes instructions for California residents who wish to exercise their rights under the California Consumer Privacy Act. Note that this section does not apply to the Personal Information of California residents that we collect in the employment context or in certain business transactions. This section also does not apply to any Personal Information that may be captured by our customers using our products or services.

Information about the categories of Personal Information we have collected and shared in the preceding twelve (12) months is described below:

We may collect this category of California Consumer Personal Information.	Do we use and share this category of Personal Information for "business purposes?"	Do we use and share this category of Personal Information for "commercial purposes?"	Do we "sell" this Personal Information?
Identifiers> real name, alias, postal address, Internet Protocol address	YES	YES	YES
Customer records containing personal information	YES	NO	YES
Characteristics of protected classifications under California or federal law	YES	NO	NO
Commercial information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	YES	YES	YES
Internet or other electronic network activity information including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.	YES	YES	Yes
Geolocation data	YES	NO	NO
Audio, electronic, or similar information	YES	NO	NO
Professional or employment-related information	YES	NO	NO
Non-public personal education information	YES	NO	NO
Inferences drawn from the above categories of information to create a profile about preferences	YES	YES	YES

We collect California Consumer Personal Information as described above in Sections 1-3 of this Policy
We use the California Consumer Personal Information we collect for “business purposes” and “commercial purposes” as these terms are defined in CCPA. These purposes are as described in the “HOW WE USE PERSONAL INFORMATION” section of this Policy.
We share California Consumer Personal Information we collect with third parties as described in the “HOW WE SHARE PERSONAL INFORMATION” section of this Policy.

California Residents Rights under the CCPA: Subject to certain exclusions, the CCPA, allows California residents, upon a verifiable consumer request, to request that a business that collects consumers' personal information give consumers the following:

The right to request the following information regarding our use of your California Consumer Personal Information (“Right to Know”):

The categories of your Personal Information that we have collected
The purposes for which we have collected or used such California Consumer Personal Information
The categories of sources for the California Consumer Personal Information we have collected about you
The categories of third parties with whom we have disclosed your California Consumer Personal Information
If we have disclosed your Personal Information for a business purpose, a list identifying the California Consumer Personal Information categories that each category of recipient obtained
If we have sold your personal information, a list identifying the California Consumer Personal Information categories that each category of recipient purchased.

The right to receive a copy of your California Consumer Personal Information.
The right to request us to delete your Personal Information when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
The right to equal rights and services. This means that we are prohibited from discriminating against you if you exercise your rights under CCPA.
Notice of Right to Correct. California law also provides consumers the Right to Correct. This right allows consumers to contact us and request that we correct inaccuracies in a consumers' Personal Information. Subject to applicable law, you can correct errors in your data by contacting us.
Notice to Limit the Use or Disclosure of My Sensitive Personal Information. California law also allows you the right to limit the use or disclosure of your Sensitive Personal Information except as necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods and services. You have the right to submit a verified request to us to limit the use or disclosure of your Sensitive Personal Information.

The categories of Sensitive Personal Information that we may collect about you are described below:

We may collect this category of "Sensitive Personal Information"	Do we use this category of sensitive personal information for "business purposes?"	Is this category shared or sold?
Precise geolocation	YES	Shared with Subsidiaries

The right to opt out of the sale of your Personal Information.

Do Not Sell or Share My Personal Information: Notice of Right to Opt-Out of the Sale or Sharing of Personal Information

We engage in the “sale” of personal information, as defined by the California Consumer Privacy Act (“CCPA”) with certain marketing co-op platforms that use customer data as part of the cooperative marketing database to help companies gain prospective new customers. Adaptive Health does not knowingly sell the Personal Information of minors under the age of 16 without receiving affirmative authorization. Under California law, residents of California may request that we cease selling or sharing their Personal Information (“Request to Opt Out”).

California residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The request that you are making, (that you are making a Request to Opt Out or any other request rights set forth above that are provided to California Residents).

If we are able to find your information in our system and you have made a request to be opted out of the sale of your personal information, we will complete your request and forward it to those entities with which we sell or share data and send you a confirmation.

In compliance with CCPA, we maintain records of consumer requests for at least 24 months.

Only you, or someone legally authorized to act on your behalf (“Authorized Agent”), may make a verifiable consumer request related to your California Consumer Personal Information. Please understand that we are required to verify requests to access, delete, or correct personal information and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with California Consumer Personal Information if we cannot verify your identity or authority to make the request and confirm the California Consumer Personal Information relates to you.

Use of authorized agents

You may use an authorized agent to make a Request to Opt-Out, a Request to Limit Use or Disclosure, a Request to Know, a Request to Correct, or a Request to Delete. To do so, please have your authorized agent contact us using one of the methods, and providing the requested information above, to make the request. Please note that your agent must provide us with a signed document evidencing your authorization for the agent to operate on your behalf related to these requests. We may also ask to contact you to verify the request.

Please note that under the California Regulations and the California Consumer Privacy Act, a copy of your agent's request will be kept.

If any request under California law is denied or denied in part, you will be alerted to that fact and provided an explanation.

Making a verifiable consumer request does not require you to create an account with us. We will only use California Consumer Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

California's "Shine the Light" law. California's Civil Code section 1798.83 requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third-party businesses for the third-party businesses' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third-party businesses for the third-party businesses' direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy in place. As discussed above, if you wish to opt-out of our sharing of your information with third party businesses for the third-party businesses' direct marketing purposes, please opt-out herea>. You can also make a request, by sending us an email at [email protected]> or writing to us at the address listed below. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.

NEVADA PRIVACY NOTICE

If you are a Nevada resident, under Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A (“603A”), you have the right to submit a verified request to us, directing us not to make any sale of certain personal information that we have collected or will collect about you. Nevada residents who wish to exercise their rights under this section can email us via the web (click here)>. Please indicate you are a Nevada resident making a “Nevada Opt-Out” request.

VIRGINIA PRIVACY NOTICE

We collect and process the Personal Information of Virginia residents as described in the California Privacy Disclosure. Beginning on January 1, 2023, under the Virginia Consumer Data Protection Act, Virginia residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Virginia residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Virginia resident when making a request.

COLORADO PRIVACY NOTICE

We collect and process the Personal Information of Colorado residents as described in the California Privacy Disclosure. Beginning on July 1, 2023, under the Colorado Privacy Act, Colorado residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Colorado residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Colorado resident when making a request.

CONNECTICUT PRIVACY NOTICE

We collect and process the Personal Information of Connecticut residents as described in the California Privacy Disclosure. Beginning on July 1, 2023, under the Connecticut Data Privacy Act, Connecticut residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Connecticut residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Connecticut resident when making a request.

UTAH PRIVACY NOTICE

We collect and process the Personal Information of Utah residents as described in the California Privacy Disclosure. Beginning on December 31, 2023, under the Utah Consumer Privacy Act, Utah residents have the rights to access, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Utah residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Utah resident when making a request.

OREGON PRIVACY NOTICE

We collect and process the Personal Information of Oregon residents as described in the California Privacy Disclosure. Beginning on July 1, 2024, under the Oregon Consumer Privacy Act, Oregon residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Oregon residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Oregon resident when making a request.

TEXAS PRIVACY NOTICE

We collect and process the Personal Information of Texas residents as described in the California Privacy Disclosure. Beginning on July 1, 2024, under the Texas Data Privacy and Security Act, Texas residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Texas residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Texas resident when making a request.

MONTANA PRIVACY NOTICE

We collect and process the Personal Information of Montana residents as described in the California Privacy Disclosure. Beginning on October 1, 2024, under the Montana Consumer Data Privacy Act, Montana residents have the rights to access, correct, delete, and obtain a portable copy of their personal data and to opt out of the processing of their personal data for the purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Montana residents who wish to exercise any such rights listed above, please contact us by phone or web as follows:

Phone: 1-888-914-9661 PIN: 930269
Web (click here)

Please provide us with the following information when making any such request:

Name
Address
Phone number
E-mail adrress
The nature of your request.

Please indicate you are a Montana resident when making a request.

Your Consent and Notification of Change

By using our Site, telephone consultation, or mailing in requests for information you consent to the collection and use of your information by Adaptive Health. If you do not want to receive additional promotions from us, please let us know by opting out here. If you do not agree to the terms of this Privacy Policy, you should not use our Site or app.

If at some point in the future, there is a change to our information usage practices that affect your personally identifiable information, we will notify you by email or by posting the change on our Site, depending on the change. Accordingly, you should check this posted Privacy Policy for changes. All amended terms automatically take effect 30 days after they are posted.

Corrections/Updates

To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, you can contact us at https://adaptivehealth.com/contact, [email protected], or 1-888-914-9661 PIN 930269

Household members may not make changes to your account information or cancel or renew your account without your express permission.

If you want to subscribe to our e-newsletter, we only require your email address. You may unsubscribe at any time by following the opt-out directions set forth below.

UNSUBSCRIBE FROM EMAIL

To unsubscribe from our newsletter or to stop receiving other unwanted emails, email us at [email protected] or see one of the following suggestions to remove emails:

Click unsubscribe at the bottom of the email you are receiving

Mark the email address as “spam”

Delete the email from your mailbox

Unsubscribing takes 7 to 10 business days for the cycle to run through and update.

UNSUBSCRIBE FROM PHYSICAL MAIL OR OPT OUT OF PHONE CALLS

OPT OUT OF TEXT MESSAGES

Type STOP to the Text Message

VI. Third-Party Websites

Links

Our Site may contain links to third-party websites, which may have privacy policies that differ from our own. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our Site.

Storage of Information

Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.

VII. Tell Us What You Think

Adaptive Health welcomes your questions and comments about privacy and/or this policy. Please send an email to: [email protected]. You may also write us at the following address:

Adaptive Health
615 South College St., Suite 1300
Charlotte, NC 28202
Re: Adaptive Health Privacy Policy

Terms and Conditions

Please also read the Terms and Conditions on the Site to understand additional terms and conditions which apply to the use of our Site.

English

En Español

Política de Privacidad

Esta política escrita (la "Política de Privacidad") está diseñada para informarlo sobre nuestras prácticas de privacidad para los sitios web, incluidos los sitios web para teléfonos móviles, en los que se publica. Esto incluye todos los sitios web de la empresa Adaptive Health (incluidas las páginas de preventa), que son todos propiedad y están operados por Adaptive Health y sus afiliados, incluyendo Healthy Directions, LLC ("Adaptive Health", "nosotros", "nos" o "nuestro"). Cuando usted utiliza cualquiera de nuestros sitios web, podemos recopilar, utilizar y divulgar la información que usted puede proporcionarnos a través de dicho sitio web o de ciertos servicios relacionados. Esta Política de Privacidad explica cómo manejamos la información que podemos tener sobre usted. Asegúrese de leer esta Política de Privacidad en su totalidad antes de utilizar o enviar información al sitio web en el que se publica esta Política de Privacidad.

POLÍTICA

Nuestra política para todos nuestros sitios web es respetar y proteger la privacidad de nuestros usuarios. Para cumplir con esta política, tomamos las precauciones establecidas en esta Política de Privacidad para mantener la confidencialidad de la información que usted proporciona en relación con el acceso y el uso de nuestros sitios web.

Recopilamos su información personal con el fin de:
•   Responder a las solicitudes y consultas que nos envíe;
•   Permitirle hacer pedidos de nuestros productos a través de los sitios web de nuestras marcas;
•   Crear y mantener una cuenta de portal única para usted, cuando esté disponible en nuestro sitio web;
•   Procesar las transacciones de pago y enviarle los productos que compre a través de los sitios web de nuestras marcas;
•   Comunicarnos con usted sobre sus órdenes de compra, o enviarle nuestro boletín de noticias por correo electrónico, si realiza una compra en nuestra tienda en línea o si elige recibir estas comunicaciones;
•   Comprender sus preferencias y adaptar las ofertas y servicios para usted en base a estas preferencias;
•   Realizar análisis y evaluaciones para comprender las tendencias de los consumidores y el uso relacionado con nuestros productos a fin de mejorar nuestros sitios web, servicios y comunicaciones de comercialización.

Al consentir que recopilemos, utilicemos y divulguemos su información personal a través del uso de nuestro sitio web y servicios, nos permitirá cumplir con los propósitos para los que recopilamos su información personal, tal como se describió anteriormente y en esta Política.

SU CONSENTIMIENTO

Esta Política de Privacidad establece nuestras políticas y prácticas actuales con respecto a la Información Personal de los usuarios de cualquiera de nuestros sitios web. La "Información Personal" es cualquier información sobre una persona identificable, que incluye información como nombre completo, dirección de correo electrónico, dirección postal, número de teléfono e información de entrega de ventas, facturación y tarjeta de crédito. Al utilizar nuestros sitios web, usted está de acuerdo con los términos de esta Política de Privacidad. Cada vez que nos envía información a través de nuestros sitios web, da su consentimiento para que se recopile, utilice y divulgue dicha información de acuerdo con esta Política de Privacidad. Puede retirar su consentimiento en cualquier momento. Sin embargo, si decide hacerlo, es posible que no podamos ofrecerle la funcionalidad y los servicios de nuestros sitios web (p. ej., si no proporciona su información de pago, no podremos procesar un pedido suyo a través de nuestro sitio web).

NUESTRO COMPROMISO CON LA PRIVACIDAD DE LOS NIÑOS

Es especialmente importante proteger la privacidad de los más jóvenes. Nuestros sitios web no están destinados a personas menores de edad en su provincia o territorio de residencia ("Menores") sin el consentimiento de un padre o tutor. Nunca recopilamos o mantenemos información en nuestros sitios web de personas que sabemos que son menores de edad, y ninguna parte de nuestro sitio web está diseñada para atraer a menores. Recomendamos a los padres que hablen con sus hijos sobre el uso que hacen de Internet y la información que divulgan a los sitios web.

RECOPILACIÓN DE INFORMACIÓN ACTIVA

Al igual que muchos sitios web, nuestros sitios web recopilan activamente información de los visitantes, ya sea formulando preguntas específicas o permitiendo que se comuniquen con nosotros a través de un correo electrónico y/o formularios de retroalimentación. Parte de la información que usted envía puede ser información personal.

En algunas áreas de nuestros sitios web puede ser necesario que envíe información para que pueda beneficiarse de las características específicas que ofrecemos (como suscripciones a boletines informativos, consejos/indicaciones, procesamiento de pedidos) o para participar de manera voluntaria en una actividad concreta (como sorteos, concursos u otras promociones). En cada punto de recopilación de información se le notificará qué información es obligatoria y qué información es opcional.

DIVULGACIÓN DE LA INFORMACIÓN

Podemos divulgar su información personal a contratistas, proveedores de servicios o terceros comercializadores que nos ayudan a proporcionarle servicios, entregarle productos o anuncios ("Proveedores de Servicios"). Por ejemplo, divulgaremos su información de facturación a procesadores de pagos para procesar la transacción, divulgaremos su dirección de envío a contratistas de cumplimiento y envío para entregarle un producto, y podemos divulgar su dirección de correo electrónico a contratistas de cumplimiento para enviarle correos electrónicos de nuestra parte. Estos Proveedores de Servicios no tienen nuestra autorización para usar o divulgar la información que compartimos con ellos, excepto cuando sea necesario para realizar los servicios en nuestro nombre o para cumplir con los requisitos legales. Algunos Proveedores de Servicios pueden estar ubicados fuera de los Estados Unidos o de Canadá. Puede enviarnos un correo electrónico a [email protected] si desea obtener más información sobre cómo nuestros Proveedores de Servicios utilizan su información.

Es posible que compartamos parte o toda su información personal con nuestra casa matriz, cualquier subsidiaria, empresa conjunta u otras empresas bajo un control común, en cuyo caso exigiremos a estos afiliados que cumplan con esta Política de Privacidad.

Si nuestra empresa o nuestros activos son adquiridos por otra empresa, esa empresa poseerá la información personal que nosotros hayamos recopilado y asumirá los derechos y obligaciones relativos a su información personal tal y como se describe en esta Política de Privacidad.

Podemos divulgar su Información Personal en otras situaciones tales como: (a) cuando la ley nos autorice a hacerlo (incluso para cumplir con las leyes pertinentes o para responder a citatorios judiciales, órdenes judiciales u órdenes de arresto que se nos hayan entregado); (b) cuando usted haya consentido la divulgación; y (c) para proteger y defender nuestros derechos o propiedades o los derechos o propiedades de terceros (incluso para establecer o cobrar cantidades que se nos deban).

De vez en cuando, facilitamos las direcciones de correo electrónico de aquellos que eligen recibir comunicaciones promocionales a otras organizaciones de renombre cuyos productos o servicios pensamos que pueden ser de su interés. Si no desea que compartamos su dirección de correo electrónico con otras empresas u organizaciones, háganoslo saber poniéndose en contacto con nosotros a través de los detalles de contacto proporcionados al final de esta Política.

Si nos proporciona su número de teléfono, podrá recibir una llamada telefónica (en directo, automatizada, pregrabada o por mensaje de texto) de nuestra parte, de nuestras subsidiarias, filiales o agentes con información sobre productos y servicios o sobre próximos eventos. Al aceptar esta Política de Privacidad, usted acepta que su compañía telefónica pueda aplicar cargos por estas llamadas. Si no desea recibir dichas llamadas telefónicas, háganoslo saber enviándonos un correo electrónico a [email protected].

Nos comprometemos con plataformas de marketing de terceros (como Google, Yahoo y Facebook) para impulsar el tráfico del sitio web, aumentar el conocimiento de la marca y para la promoción de productos. Si desea conocer (1) las categorías de Información Personal que hemos comunicado a terceros sobre usted en el año natural anterior para los fines de comercialización de terceros y/o (2) los nombres y direcciones de dichos terceros, comuníquese con nosotros en [email protected].

También podemos compartir información no personal, a nuestra discreción, como datos estadísticos resumidos o datos analíticos agregados, con socios y otros terceros (como Google).

Si combinamos información no personal con información personal, la información combinada será tratada como información personal durante el tiempo que permanezca combinada.

PROCEDIMIENTOS DE BAJA (OPT-OUT)

Si ha elegido recibir nuestros correos electrónicos promocionales, ha realizado una compra a través de uno de nuestros sitios web o ha enviado una consulta a cualquiera de nuestros sitios web, siempre podrá elegir no recibir comunicaciones promocionales por correo electrónico de nuestra parte. Para dejar de recibir dichas comunicaciones nuestras, haga clic en el enlace para cancelar la suscripción disponible en cada correo electrónico promocional o envíenos un correo electrónico a [email protected].

SEGURIDAD DE LA INFORMACIÓN

Toda la información que recopilamos se conserva de manera razonable y de conformidad con las leyes aplicables. La importancia de la seguridad de toda la información personal asociada con aquellos que acceden o utilizan nuestros sitios web y los servicios que ofrecen es de suma importancia para nosotros. Empleamos salvaguardas físicas, tecnológicas y administrativas comercialmente razonables para proteger su información personal. Su información personal reside en un servidor seguro al que sólo tienen acceso algunos empleados y contratistas de Adaptive Health mediante una contraseña. Con el fin de atenderlo de la manera más eficiente, las transacciones con tarjeta de crédito y el cumplimiento de pedidos se manejan a través de bancos de terceros establecidos, agentes de procesamiento e instituciones de distribución que emplean las salvaguardas de seguridad apropiadas. Ellos reciben la información necesaria para verificar y autorizar su tarjeta de crédito u otra información de pago y para procesar y enviar su pedido.

Desafortunadamente, ninguna transmisión de datos por Internet o cualquier red inalámbrica puede ser garantizada como 100% segura. Como resultado, mientras nos esforzamos por proteger su información personal, usted reconoce que: (a) existen limitaciones de seguridad y privacidad en Internet que están fuera de nuestro control; (b) no se puede garantizar la seguridad, integridad y privacidad de toda la información y datos intercambiados entre usted y nosotros a través de nuestros sitios web; y (c) cualquier información y datos de este tipo pueden ser vistos o manipulados en tránsito por un tercero. Además, cuando utilice contraseñas, números de identificación u otras características de acceso especiales en nuestro(s) sitio(s) web, es su responsabilidad protegerlas y utilizar contraseñas fuertes y complejas. Si tiene una cuenta de usuario en cualquiera de nuestros sitios web, se compromete a mantener la confidencialidad de los detalles de su cuenta y a notificarnos de inmediato sobre cualquier uso no autorizado de su cuenta o de cualquier otra violación de seguridad relacionada con su cuenta. No nos hacemos responsables de ninguna pérdida o daño que surja del incumplimiento de esta sección.

RECOPILACIÓN DE INFORMACIÓN PASIVA

Al navegar por un sitio web, se puede recopilar cierta información de manera pasiva (es decir, sin que usted la proporcione activamente) utilizando diversas tecnologías y medios, como direcciones de protocolo de Internet, cookies, etiquetas de Internet y recopilación de datos de navegación.

Nuestros sitios web pueden utilizar direcciones de protocolo de Internet (IP). Una dirección IP es un número asignado a su ordenador por su proveedor de servicios de Internet para que pueda acceder a Internet. Utilizamos su dirección IP para diagnosticar problemas con nuestro servidor, reportar información agregada, determinar la ruta más rápida para que su computadora se conecte a nuestros sitios web, optimizar las iniciativas de comercialización, y administrar y mejorar los servicios a nuestros consumidores.

Una "cookie" es un bit de información que un sitio web envía a su navegador web y que ayuda al sitio a recordar información sobre usted y sus preferencias. Las "cookies de sesión" son bits temporales de información que se borran una vez que salga de la ventana de su navegador web o que apague su computadora de alguna otra manera. Las cookies de sesión se utilizan para mejorar la navegación en los sitios web y para recopilar información estadística agregada. Nuestros sitios web utilizan cookies de sesión.

Las "cookies persistentes" son bits de información más permanentes que se colocan en el disco duro de su computadora y permanecen allí a menos que usted borre la cookie. Las "cookies persistentes" almacenan información en su computadora con varios propósitos, como recuperar cierta información que usted ha proporcionado con anterioridad (p. ej., el nombre de usuario), ayudar a determinar las áreas del sitio web que los visitantes encuentran más valiosas y personalizar el sitio web según sus preferencias. Nuestros sitios web utilizan cookies persistentes.

Las "etiquetas de Internet" (también conocidas como GIF de un solo píxel, GIF transparentes, GIF invisibles y GIF de 1 por 1) son más pequeñas que las cookies e indican al servidor del sitio web información como la dirección IP y el tipo de navegador relacionado con la computadora del visitante. Nuestros sitios web utilizan etiquetas de Internet.

Los "datos de navegación" ("archivos de registro", "registros del servidor" y datos de "secuencia de clics") y las "etiquetas de Internet" se utilizan para gestionar el sistema, mejorar el contenido del sitio, realizar estudios de mercado y comunicar información a los visitantes. Nuestros sitios web utilizan datos de navegación.

Si su navegador lo permite, puede rechazar las cookies, pero al hacerlo puede afectar el uso de nuestros sitios web y su capacidad para acceder a determinadas funciones o realizar transacciones a través de nuestros sitios web.

Nuestros sitios web también pueden realizar publicidad conductual basada en intereses/en línea, que incluye anuncios que se le ofrecen después de que abandona nuestros sitios web, para alentarlo a que regrese. Estos anuncios se le ofrecen a través de sitios web, aplicaciones o correos electrónicos, según sus hábitos de compra u otras actividades en línea (como las que se rastrean mediante las tecnologías de rastreo pasivo descritas anteriormente). Es posible que publiquemos estos anuncios, o que terceros publiquen estos anuncios sobre nuestros productos o los productos de otras empresas. Como consumidor, usted tiene la posibilidad de elegir que su conducta en línea no sea registrada y utilizada para publicar anuncios. Para obtener más información sobre cómo darse de baja, visite: aboutads.info. Algunos de nuestros sitios web también pueden utilizar herramientas de análisis web para supervisar el acceso de los clientes a nuestros sitios web. Algunos ejemplos de estos servicios son Google Analytics y HotJar. Para obtener más información relacionada con el modo en que Google Analytics y HotJar emplean los datos cuando usted utiliza o visita nuestro sitio, y con el modo de inhabilitar ese seguimiento, visite sus políticas de privacidad en:
• www.google.com/policies/privacy/partners
• www.hotjar.com/privacy

Recopilación y divulgación o uso de información no personal

También podemos recopilar datos en una forma que no pueda identificar a una persona específica. Podemos recopilar, usar, transferir y revelar información no personal para cualquier propósito. Los siguientes son algunos ejemplos de cómo podemos recopilar y utilizar información no personal:
• Podemos recopilar información relacionada con su idioma, código postal, código de área, identificador único del dispositivo, URL de referencia, ubicación y zona horaria desde la que se accede a nuestros sitios web para poder comprender mejor el comportamiento de los clientes y mejorar nuestros productos, servicios y publicidad.
• Podemos recopilar información sobre las actividades de los clientes en nuestro sitio web. Esta información se agrega y analiza para ayudarnos a proporcionar información más útil a nuestros clientes y a comprender qué partes de nuestro sitio web, productos y servicios son de mayor interés para ellos. Los datos agregados se consideran información no personal en virtud de esta Política de privacidad.

ENLACES

Como muchos otros sitios web, nuestros sitios web pueden contener enlaces a sitios web de terceros que no están afiliados a nosotros. Estos enlaces se proporcionan sólo para su conveniencia. Esta Política de Privacidad no se aplicará a estos sitios web de terceros y Adaptive Health no se hace responsable de las prácticas de privacidad o del contenido de ninguno de estos otros sitios web, incluso cuando estos sitios de terceros indiquen una relación especial o "asociación" con nosotros. No divulgamos información personal a ningún sitio de terceros vinculado. Sin embargo, los sitios enlazados pueden recopilar información personal de usted cuando visita su sitio. Para garantizar la protección de su privacidad, revise siempre las políticas de privacidad de los sitios que visita cuando hace clic en los enlaces de nuestros sitios web.

ACCESO, ACTUALIZACIÓN Y CORRECCIÓN DE SU INFORMACIÓN

Tiene derecho a revisar cualquier información que tengamos sobre usted y a saber cómo la hemos utilizado o a quién se la hemos divulgado poniéndose en contacto con nosotros. Bajo las excepciones estipuladas por la ley, puede acceder y corregir su información personal y cuestionar la exactitud e integridad de la información que tenemos sobre usted. Si ha creado una cuenta de usuario en un portal de clientes, también puede ver, actualizar o corregir su información a través de la configuración de su cuenta. Además, puede controlar lo que algunos anunciantes pueden recopilar y utilizar sobre usted visitando los siguientes enlaces: http://www.aboutads.info/choices, y https://youradchoices.com/appchoices (para usuarios de teléfonos móviles).

Sin embargo, podemos rechazar el acceso cuando la ley lo requiera o autorice. Por ejemplo, podemos rechazar el acceso cuando su concesión tenga un impacto excesivo en la privacidad de otras personas o cuando sea necesario para proteger nuestra información comercial confidencial y la información solicitada no pueda separarse del resto del registro en el que se encuentra. Si rechazamos su solicitud de acceso o rechazamos una solicitud de corrección de información, explicaremos el motivo.

Conservamos su información durante el tiempo que sea razonablemente necesario para completar nuestros tratos con usted (p. ej., para completar una transacción con usted), o según lo requiera la ley, lo que sea de mayor duración. Conforme a la ley aplicable, también puede solicitar que eliminemos su información de nuestros registros, que corrijamos los errores en sus datos o que solicitemos una copia de los datos que tenemos sobre usted enviándonos un correo electrónico a [email protected]. Conforme a nuestros requisitos para la retención continua de su información (es decir, facturación, auditoría o propósitos de garantía) o para cumplir con nuestras obligaciones legales, haremos esfuerzos razonables para satisfacer su solicitud.

Derechos de autor

Ciertas partes de nuestros sitios web le permiten proporcionar su propio contenido para su uso o exhibición. Esto incluye reseñas de nuestros productos y otros "Contenidos generados por el usuario". Al proporcionar este contenido, usted acepta y reconoce que no enviará ni se vinculará con ningún Contenido generado por el usuario que sea difamatorio, abusivo, de odio, amenazante, spam o similar, que pueda ofender, que contenga contenido para adultos o censurable, que contenga información personal de otras personas, que se arriesgue a infringir los derechos de autor, que fomente la actividad ilegal o que viole de alguna otra manera las leyes. Todo el Contenido generado por el usuario que envíe o cargue podrá ser revisado por los miembros de nuestro personal. Todo el Contenido generado por el usuario que envíe o cargue puede ser enviado a servicios de verificación de terceros (incluyendo, entre otros, servicios de prevención de spam). No envíe ningún Contenido generado por el usuario que considere privado o confidencial. Nos reservamos el derecho de eliminar o modificar cualquier Contenido generado por el usuario que se envíe por cualquier motivo sin explicación. Las solicitudes de eliminación o modificación del Contenido se realizarán sólo a nuestra discreción. Al enviar Contenido generado por el usuario, usted acepta concedernos una licencia no exclusiva, permanente, irrevocable e ilimitada para usar, publicar o volver a publicar su Contenido generado por el usuario en relación con nuestros productos y servicios.

Si es el propietario de los derechos de autor y cree que el Contenido generado por el usuario en nuestros sitios web puede violar sus derechos de autor y no constituye un uso justo, póngase en contacto con nosotros a:

[email protected]

Divulgación de privacidad en California

No seguimiento. No hacemos un seguimiento de nuestros clientes a lo largo del tiempo, a través de las sesiones, o a través de sitios web de terceros para proporcionar publicidad dirigida. Sí hacemos un seguimiento de cuáles de nuestros sitios web ve inicialmente y agregamos información sobre cuántos visitantes recibe cada una de nuestras páginas. Las herramientas que utilizamos para realizar este seguimiento, como Google Analytics, Matomo, HotJar y Adobe Analytics respetan las señales de No Seguimiento de su navegador.

Aviso para menores. Algunos de nuestros sitios web tienen aspectos interactivos que le permiten exponer el contenido públicamente. Puede solicitar que eliminemos este contenido, y puede hacerlo comunicándose con nosotros en [email protected]. Aunque ofrecemos esta posibilidad a nuestros visitantes, tenga en cuenta que puede que no sea posible eliminarlo por completo (por razones técnicas, legales o de otro tipo).

La Política de Privacidad de Adaptive Health se puede encontrar en: https://adaptivehealth.com/privacy

Avisos de la Ley de Privacidad del Consumidor de California

Residentes de California: Los nuevos cambios en la legislación de California exigen que le proporcionemos ciertos avisos e información sobre cómo puede controlar los datos que poseemos sobre usted. Estos avisos son los siguientes:

Aviso del derecho de exclusión de la venta de información personal

Bajo la ley de California, los residentes de California pueden solicitar que Adaptive Health deje de vender o compartir su información personal bajo los términos de esta Política ("Solicitud de exclusión"). Para hacer dicha solicitud, envíenos un correo electrónico o visite el sitio https://adaptivehealth.com/contact, y proporcione la siguiente información en la casilla en la parte inferior de la página:
•    Nombre
•    Dirección
•    Número de teléfono
•    Que solicita que se le excluya de la venta de su información personal.

Si podemos encontrar su información en nuestro sistema, completaremos su solicitud y la remitiremos a las entidades a las que vendemos o compartimos datos, y le enviaremos una confirmación. De forma alternativa, llámenos al 1-855-714-3234 y un miembro del equipo de Atención al Cliente lo guiará a lo largo del proceso.

Aviso del derecho de eliminación y del derecho de conocer

La ley de California también otorga a los consumidores dos derechos adicionales. El primero es el derecho a pedir que eliminemos la información que hemos recopilado o que conservamos ("Solicitud de eliminación"). El segundo es el derecho a solicitar que demos a conocer la información personal que recopilamos, usamos, divulgamos y vendemos sobre nuestros clientes ("Solicitud de conocer").

Para una Solicitud de Eliminación o Solicitud de Conocer, envíenos un correo electrónico o visite el sitio https://adaptivehealth.com/contact, y proporcione la siguiente información:
•    Nombre
•    Dirección
•    Número de teléfono
•    La naturaleza de su solicitud.

En virtud de la ley debemos verificar su solicitud. Con la información anterior, intentaremos verificar que las personas que presentan una solicitud son las personas de las que se trata la información solicitada. Una vez que su solicitud sea verificada, completaremos su solicitud enviándole una confirmación y un correo electrónico con cualquier información que haya solicitado. De forma alternativa, llámenos al 1-855-714-3234 y un miembro del equipo de Atención al Cliente lo guiará a lo largo del proceso. Si se determina que no tenemos un registro de su información en nuestros sistemas, o si no podemos verificar su solicitud, nos comunicaremos con usted y le explicaremos por qué no se pudo completar su solicitud. Tenga en cuenta que la eliminación de sus datos puede impedirnos procesar devoluciones o reembolsos. Al presentar y confirmar una Solicitud de Eliminación, usted reconoce esto y entiende que está renunciando a nuestra política de devolución. Además, eliminaremos todos los datos que no estemos obligados a conservar por ley, o los datos que estén exentos de ser eliminados en virtud de la Ley de Privacidad del Consumidor de California.

Tenga en cuenta que se conservará un registro de su solicitud según lo exige la ley de California.

Uso de agentes autorizados

Puede utilizar un agente autorizado para presentar una Solicitud de exclusión, una Solicitud de conocer o una Solicitud de eliminación. Para ello, pida a su agente autorizado que se comunique con nosotros a través de uno de los métodos y que proporcione la información arriba solicitada para hacer la solicitud. Tenga en cuenta que su agente debe proporcionarnos un documento firmado que demuestre su autorización para que el agente opere en su nombre en relación con estas solicitudes. También podemos pedirle que se ponga en contacto con usted para verificar la solicitud.

Tenga en cuenta que, según los Reglamentos de California y la Ley de Privacidad del Consumidor de California, se guardará una copia de la solicitud de su agente.

Si, conforme a la ley de California, se rechaza cualquier solicitud o se rechaza parcialmente, se le informará al respecto y se le dará una explicación.

Recopilación de información del consumidor

Adaptive Health y sus empresas subsidiarias recopilan cierta información personal sobre nuestros clientes. Recopilamos esta información únicamente para proporcionar a nuestros consumidores excelentes bienes y servicios, y sólo recopilamos y utilizamos la menor cantidad de información necesaria para hacerlo. Esta información puede ser proporcionada a nuestros socios de confianza para la privacidad de datos y a nuestras compañías afiliadas para que podamos atenderlo mejor. Los datos que recopilamos y utilizamos pueden incluir:

Datos recopilados pasivamente:
•    Dirección IP
•    Información del navegador
•    ¿Cuál de nuestras páginas visita?

Datos recopilados activamente si compra productos con nosotros:
•    Nombre
•    Dirección
•    Dirección de correo electrónico
•    Datos de la tarjeta del pago
•    Número de teléfono

Sólo compartimos estos datos con nuestros socios comerciales de confianza para ayudarnos a atenderlos a ustedes, nuestros clientes. Específicamente, puede compartir:
•    su información de navegación con nuestros socios para optimizar mejor el rendimiento y la velocidad de nuestro sitio web y servicios en línea.
•    su información de facturación e información de envío con nuestros socios responsables de procesar sus compras y entregar sus pedidos.
•    su información de compra y contacto con nuestros socios de atención al cliente externos, como nuestro centro de llamadas de Atención al Cliente, que nos ayudan a proporcionar un servicio de atención al cliente rápido y preciso.
•    su dirección IP e información de navegación con el fin de proporcionarle una publicidad más relevante.
•    su dirección de correo electrónico e información de navegación con nuestros socios para permitirnos comunicarnos con usted en caso de que haya un problema con su pedido o en caso de problemas técnicos con nuestros sitios.

Adaptive Health no vende, conscientemente, la información personal de menores de 16 años sin recibir autorización afirmativa.

Derecho a no ser discriminado por el ejercicio de sus derechos

Adaptive Health no discrimina a ningún cliente o persona que ejerza sus derechos en virtud de la Ley de California. Sin embargo, el ejercicio del derecho de eliminación puede impedir que Adaptive Health o una de sus empresas subsidiarias reembolse los productos adquiridos después de un cierto tiempo. Si tiene preguntas sobre esto, por favor envíe un correo electrónico a [email protected]. Además, Adaptive Health no ofrece servicios diferentes a los clientes que permitan o nieguen a Adaptive Health vender o compartir su información personal, y no hay incentivos financieros disponibles para permitir la venta o el intercambio de información personal.

CAMBIOS A ESTA POLÍTICA DE PRIVACIDAD

Esta política de privacidad puede cambiar con el tiempo. Publicaremos la Política de Privacidad actualizada en nuestros sitios web o, si realizamos algún cambio sustancial y usted tiene una cuenta en uno o más de nuestros sitios web, le notificaremos por correo electrónico a la dirección de correo electrónico asociada a su cuenta. Si no acepta la versión modificada (p. ej., si no aprueba una forma diferente de utilizar la información personal) puede comunicárnoslo por carta o correo electrónico a [email protected]. Si no responde con ninguna objeción, asumiremos que da su consentimiento a los cambios en la Política de Privacidad. Los cambios no se aplicarán retroactivamente a la información personal que se haya recopilado antes de los cambios en la Política de Privacidad, excepto en los casos en que la ley lo exija.

CÓMO CONTACTARNOS

Si tiene alguna pregunta, comentario o preocupación sobre esta Política de Privacidad o las prácticas de información de este sitio, comuníquese con nosotros por correo electrónico a [email protected] o escríbanos a:

Adaptive Health LLC
615 South College St, Suite 1300
Charlotte, NC 28202
USA

Última actualización 30 de diciembre de 2019